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Privacy Policy

This Privacy Policy describes how CrewCard USA, operated by CrewCard USA LLC, manages personal information of our end users and customers of our CrewCard smartphone applications and online platform (“CrewCard”).

In this Privacy Policy, “we”, “our” and “us” refer to CrewCard USA.

Our contact details:
CrewCard USA LLC
123 Main Street, Suite 100, Austin, TX 78701
 Email: admin@quickersupport.com

Our Legal Obligations

We are committed to respecting your privacy and complying with applicable data protection laws in the United States, including:

  • The California Consumer Privacy Act (CCPA) where applicable;
  • The California Privacy Rights Act (CPRA) where applicable;
  • Children’s Online Privacy Protection Act (COPPA) where applicable;
  • And other federal and state privacy regulations.

We also comply with the EU General Data Protection Regulation (GDPR) where it applies to personal data that we process for users located in the EU.

About This Privacy Policy

This Privacy Policy explains how we collect, use, store, and disclose personal data in connection with our CrewCard platform and services (collectively, our “Cloud Services”). It also describes:

  • How long we retain personal data;
  • Your rights to access, correct, or request deletion of personal data;
  • Your right to withdraw consent for data processing;
  • How to lodge a complaint with the relevant US authorities or EU supervisory authority;
  • The categories of personal data we process and why;
  • The security measures we take to protect your personal data;
  • How we use automated decision-making in certain services.

Personal Data We Collect

We may collect personal data, including but not limited to:

  1. Subscription, registration, and payment data:
     Names, email addresses, phone numbers, billing information, and payment details.
  2. Data entered or uploaded into CrewCard by users:
     Staff headshots, qualifications, licenses, work permits or visas, notes on performance, and any other information voluntarily provided by users.
  3. Communications data:
     Data generated when you contact us, such as name, email, phone, IP address, and the content of communications.
  4. Analytics data:
     Device information, IP addresses, usage patterns, and cookies used to improve our services.
  5. Cookies:
     Cookies are used to maintain functionality and optimize user experience. You may withdraw consent at any time via your browser settings.

Purpose of Data Processing

We process personal data to:

  • Provide and maintain our Cloud Services;
  • Manage subscriptions, accounts, and billing;
  • Deliver technical support, customer service, and communications;
  • Monitor usage and improve our services;
  • Meet legal obligations and enforce our Terms of Service;
  • Conduct analytics and research.

We only process personal data in accordance with applicable laws and our legitimate business interests.

Who We Share Data With

We may disclose personal data to:

  • Service providers: hosting, IT support, and payment processors;
  • Professional advisors: legal, accounting, and financial advisors;
  • Third-party platforms: if you choose to connect your CrewCard account to external tools;
  • Authorities: when required by law or to protect safety, enforce rights, or investigate fraud;
  • Business transfers: in the event of a merger or acquisition.

We do not sell personal data for marketing purposes and share the minimum necessary data for operational purposes.

Automated Decision Making

We may use automated decision-making tools to prioritize and allocate staff for bookings made via the platform. These systems are designed to improve efficiency but do not replace human oversight.

Data Security

We implement technical and organizational measures to protect your data, including:

  • Physical security measures at our offices;
  • Employee and contractor privacy agreements;
  • Security audits and monitoring;
  • Data backup, archiving, and disaster recovery;

Anti-virus and system security measures.

Data Retention

We retain personal data only as long as necessary for the purposes described above. After your account is closed or services end, personal data is deleted or anonymized within 30 days, unless retention is required by law.

Your Rights

Under applicable US laws (including CCPA/CPRA) and GDPR where relevant, you may have the following rights:

  • Access, correct, or request deletion of your personal data;
  • Object to processing or withdraw consent;
  • Request data portability;
  • Lodge a complaint with the relevant regulatory authority;
  • Opt-out of marketing communications.

Requests can be submitted to support@crewcard.co

Third-Party Platforms

Interactions with external websites or social media through CrewCard are governed by their privacy policies. We are not responsible for third-party compliance with privacy laws.

Data Breaches

If a data breach occurs that may affect you, we will notify affected users and authorities in accordance with US federal and state laws, including GDPR where applicable.

This policy may be updated from time to time. The latest version will always be posted on our website. Users will be notified of significant changes via email.